For information on shipping cut-off dates for your region to receive your AutoBrush® order by December 24th, please read this article. Thank you! Have an excellent holiday season!
At AutoBrush®, your satisfaction is our top priority. From the quality of your automatic dental care, to the very minute in which it arrives to your home. No mystery, no nonsense. Our orders ship Monday-Friday out of our warehouses in Los Angeles or New Jersey via USPS. An email with tracking information will be sent once an order has been shipped.
Regardless of which shipping method above you choose, there is always a 1-2 business day processing window. Even with Expedited Shipping, you should still plan for an additional 2 extra business days before arrival. Our warehouse is constantly taking in orders, and we want to personally make sure that your order is perfect with hands-on precision!
PRE-SALES: If any part of your order contains a pre-sale item, your parcel will not ship until the item is in stock. Thank you for understanding, this policy significantly reduces our eco-footprint.
NOTE FOR INTERNATIONAL CUSTOMERS: If shipping outside of the United States, custom charges may apply. This can include additional duties, taxes and/or brokerage fees. We are not responsible for such additional fees as they depend on your personal country, local tax rate, and customs department.
SHIPPING PRICES ARE BASED ON SHIPPING LOCATION. PLEASE SEE RATES IN YOUR CART.
SHIPPING INSURANCE: We offer optional shipping insurance at checkout. This is highly recommended if you live in an area where delivery issues are common. If you've selected this and are having issues with your order, please check your email for claim instructions.
ADDRESS CHANGES: We pride ourselves in same day order processing. Unfortunately, that does mean we do not have the ability to change shipping addresses post purchase. Please verify your address before submitting.
FALSE RETURNS: If a purchase was falsely returned to us, we can reship it to you. But, before doing so, please reach out to us to verify your address, so we can reship it to the correct address.
CANCELLATION TIMELINE: We try to fulfill orders, as soon as we receive them. If your order is placed between 7 am - 1 pm EST, please contact us within 20 minutes of placing your order for a swifter resolution. If you reach out to us after this time frame, we cannot guarantee that we can cancel your order before it reaches our fulfillment team.
In addition to this, if we're unable to process your cancellation, please be aware that you can return your order back to us once you receive it.
MULTIPLE LOCATIONS: Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.