At AutoBrush, your satisfaction is our top priority. From the quality of your automatic dental care to the very minute in which it arrives to your home. No mystery, no-nonsense. Our orders ship Monday-Friday out of our warehouses in California or Pennsylvania via USPS, UPS, FedEx, or DHL, depending on the shipping level selected at checkout. An email with tracking information will be sent once an order has been shipped.
Regardless of which shipping method above you choose, there is always a 1-2 business day processing window. Even with Expedited Shipping, you should still plan for an additional 2 business days before arrival. Our warehouse is constantly taking in orders, and we want to personally make sure that your order is perfect with hands-on precision!
PRE-SALES: If any part of your order contains a pre-sale item, your parcel will not ship until the item is in stock. Thank you for understanding, this policy significantly reduces our eco-footprint.
NOTE FOR INTERNATIONAL CUSTOMERS: If shipping outside of the United States, custom charges may apply. This can include additional duties, taxes and/or brokerage fees. We are not responsible for such additional fees as they depend on your personal country, local tax rate, and customs department. SHIPPING PRICES ARE BASED ON SHIPPING LOCATION. PLEASE SEE RATES IN YOUR CART.
ADDRESS CHANGES: We pride ourselves in same day order processing. Unfortunately, that does mean we do not have the ability to change shipping addresses post purchase. Please verify your address before submitting.
FALSE RETURNS: If a purchase was falsely returned to us, we can reship it to you. But, before doing so, please reach out to us to verify your address, so we can reship it to the correct address.
CANCELLATION TIMELINE: We try to fulfill orders, as soon as we receive them. If your order is placed between 7 am - 1 pm EST, please contact us within 20 minutes of placing your order for a swifter resolution. If you reach out to us after this time frame, we cannot guarantee that we can cancel your order before it reaches our fulfillment team.
In addition to this, if we're unable to process your cancellation, please be aware that you can return your order back to us once you receive it.
MULTIPLE LOCATIONS: Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
COMMUNICATION: We send email updates when orders are fulfilled, out for delivery, delivered, if there's a stall in the shipment, and if there's a delivery error. If you lose your tracking information from your email, generate and log into an account on AutoBrush using the same email you used at checkout to view your past orders and their statuses.
BUY WITH PRIME: Some Buy with Prime orders are eligible for return. To start a return, view your order status from the link in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us at https://tryautobrush.com/pages/contact. Buy with Prime orders are covered by the Amazon Pay A-Z Guarantee.
MORE QUESTIONS? Check out our shipping FAQs