SEE FULL POLICY
Refunds will be offered in the original method of payment for 30 days. Items must also be unused, unworn and unwashed to be accepted for return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If a purchase was falsely returned to us, we can reship it to you. But, before doing so, please reach out to us to verify your address, so we can reship it to the correct address.
We try to fulfill orders, as soon as we receive them. If your order is placed between 7 am - 1 pm EST, please contact us within 20 minutes of placing your order for a swifter resolution. If you reach out to us after this time frame, we cannot guarantee that we can cancel your order before it reaches our fulfillment team.
In addition to this, if we're unable to process your cancellation, please be aware that you can return your order back to us once you receive it.
*Our products being hygiene based makes them more difficult to return, and demands more attention to detail before processing. We, therefore, have a stricter policy that grants us the ability to evaluate customer inquiries on an intimate, case by case basis. This structure allows us to fully ensure whether a problem is in fact irreversible to allow a return.
Please note that AutoBrush's warranty does not cover cosmetic damage such as scratches, nor the following cases:
- Though uncommon, we do not accept battery faults that begin more than 20 days after purchase (additional charging bases are available for purchase on site).
- Normal wear and tear.
- Accidental misuse, dirt or water.
- The product being tampered through improper use.
- Failure to take proper care of the AutoBrush, including recharging:
- Charging time must be 90 mins.
- Charging Base must be unplugged when light indicator has stopped blinking.
- Please keep Charging Base away from water to avoid damage.