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Home / Dental / COVID UPDATE: Shipping Times
COVID UPDATE: Shipping Times

COVID UPDATE: Shipping Times

As we enter another month dealing with this pandemic, we wanted to touch base to keep our AutoBrush family up to date.

Let's start from the base and work our way up:

Our fulfillment center is based in New Jersey and abides by all current state guidelines and CDC regulations. Along with facial protection and mandatory distancing, we are working at a slightly reduced capacity to ensure every order goes out safely. Rest assured, this has not resulted in any major delays and orders placed before noon EST are still picked and shipped same day.

Next up is delivery. We track our carrier performance quite closely and we've found there is an average 1-3 day delay on delivery. This is outside of our control, but we respect the hard work USPS and other postal services put in to ensure as small of a delay as possible while maintaining employee health, as that will always be our #1 priority.

Once at your door, should you choose to return your product, there are a few things to keep in mind. First and foremost, we are a hygiene-based product. This requires any and all returns to go into quarantine before decontamination. This will cause a few day delay. Also, until childcare services are safely active in New Jersey again, some of the workers who are responsible for delays are not on site. This also causes a delay due to the reduced capacity. We try our best to make sure all returned product is processed as quickly as possible, but again, safety is our top concern.

We want to thank you for supporting our brand and staying with us through these difficult times. We send our love and support to all of you, and know that the most important thing we can all do is come together as a community and look out for one another. 

Stay safe and take care of each other. 

With love,
The AutoBrush Family